• May 20
    2013
    Here at Logical Operations, we don’t want to be an answer in search of a question. Too often, managers grab reflexively for a training solution when training is neither the most economical nor the most effective answer to a performance problem. Consider... Resources. If your employees aren’t performing the way you need them to perform, ask yourself first whether they have everything they need in order to perform. They may ...
  • May 13
    2013
    If you're involved with training programs, you've probably seen the statistic that only 10% of training effort results in behavior change on the job. As it turns out, that statistic is a myth. It originated in a rhetorical question used in a 1982 article (see “The Strange Case of the Transfer of Training Estimate” by Robert Fitzpatrick. The 10% statistic may be a myth, but that doesn’t mean skills decay ...
  • May 06
    2013
    Now more than ever, businesses need to invest in Technology Training and Certification for their IT teams. If you’re a training organization, and have approached your clients on the subject, you may be asked to provide the rationale behind such an undertaking; after all training is an expense that may also take critical resources out of the field. We thought we’d provide you with enough information to make a very ...
  • Apr 29
    2013
    Business technology continues to evolve and morph at lightning speed. This is great news for training organizations wanting to add new training courses to their offerings. Following are the trends we’re seeing at Logical Operations in terms of course demand. IT Security Certainly important on President Obama’s list, there is a recognized nationwide shortage of qualified cybersecurity professionals (see our April 8 blog post). Some experts say that tomorrow's battles ...
  • Apr 22
    2013
    More than 60 percent of companies now allow BYOD for employee work. That's the major finding of a survey released this week by our strategic partner CompTIA and reported in Computerworld, which is my source for this post. If you've been a reader of this blog, you'll recognize this as great news. I am an unapologetic supporter of BYOD. Here, for example, I provided a brief instructor survival guide in ...
  • Apr 15
    2013
    As critical as technology is to the economic growth and security of our nation, the technology industry is not formally regulated by government. Think about it− in the United States you cannot practice law, medicine, and most forms of accounting without a proper license. IT certifications fill the gap between what government does not regulate and what should be expected of modern day IT professionals; “standard knowledge” if you will. ...
  • Apr 08
    2013
    President Obama has made cybersecurity a priority of his new administration. According to the National Security Council, one key initiative of the president’s newly formed Comprehensive National Cybersecurity Initiative (CNCI) is to “develop a framework for research and development strategies that focus on game-changing technologies that has the potential to enhance the security, reliability, resilience, and trustworthiness of digital infrastructure.” But there’s a problem. The United States lacks enough highly ...
  • Apr 01
    2013
    In this social network business environment in which we all operate, it’s all about maximizing the “customer experience”. Many large consumer-facing organizations fork over millions each year to analyze and understand what customers think and feel about their brand. To keep customers happy and loyal it’s imperative that every member of your organization jump on the customer service bandwagon in earnest. Companies are not capable of making emotional connections with ...