• Apr 01
    2013
    In this social network business environment in which we all operate, it’s all about maximizing the “customer experience”. Many large consumer-facing organizations fork over millions each year to analyze and understand what customers think and feel about their brand. To keep customers happy and loyal it’s imperative that every member of your organization jump on the customer service bandwagon in earnest. Companies are not capable of making emotional connections with ...
  • Mar 25
    2013
    A strong training organization understands and supports the business results of their clients by offering a strategic approach to training. Forget about “one-off” training courses that address a particular skill or knowledge area, I’m talking about a comprehensive training roadmap that supports overall talent development, employee engagement and succession planning. What does a training roadmap do, exactly? A training roadmap grooms employees for the next level of their careers. It ...
  • Mar 18
    2013
    If you work at a training organization, you probably work with clients in a variety of professions and job functions. You may train technical people on technical programs, sales people on negotiation skills or managers on project management skills. Have you considered the impact it could have on your organization if you were able to enhance the skill sets of professionals in areas that are not core to their every ...
  • Mar 11
    2013
    In our highly volatile, ever-changing business world, it takes a variety of professional skills to succeed as a leader. Gone are the days where the CEO ruled with an iron fist and a “because I said so” attitude. Today’s leaders are expected to bring a well-rounded business perspective to the table in order to advance the direction and vision of the organization , be a trusted and knowledgeable partner and ...
  • Mar 04
    2013
    Wayne Turmel, president of Great Web Meetings and a recent webinar guest presenter here at Logical Operations, tells the story of the early days of MS PowerPoint, when he asked his trainers to utilize the application for their classrooms instead of the 35mm slides they had been using. Many balked. What, 35mm slides weren’t good enough; now they were expected to learn how to use a computer, projector and a ...
  • Feb 25
    2013
    In today’s über-competitive, ultra-lean business world, many organizations have embraced virtual learning as the answer to training their teams while keeping costs down and minimizing time out of the office. VILT (Virtual Instructor Led Training) allows training centers to expand the training options they offer to clients, providing more flexibility to businesses that have remote workforces, variable schedules; the same organizations that may have put off training in the past. ...
  • Feb 18
    2013
    The events of September 11, 2001 will stay forever etched in the memories of anyone old enough to remember that fateful morning. For the business community, it marked the end of an era of carefree business travel. Gone are the days of arriving at the airport 10 minutes before the plane took off. Now we have to check in 90 minutes before the flight. There are less travel options, and ...
  • Feb 11
    2013
    This month we’ve been talking about how social media adds value to professional training, allowing training organizations to deliver more robust and lasting learning experiences for students. There are many ways to leverage online communities to foster engagement and further your training objectives. We’ll devote today’s post to some specific ways to accomplish this. The trainer’s goals in utilizing social media should be to: Extend the training experience to provide ...