• May 20
    2013
    Here at Logical Operations, we don’t want to be an answer in search of a question. Too often, managers grab reflexively for a training solution when training is neither the most economical nor the most effective answer to a performance problem. Consider... Resources. If your employees aren’t performing the way you need them to perform, ask yourself first whether they have everything they need in order to perform. They may ...
  • May 13
    2013
    If you're involved with training programs, you've probably seen the statistic that only 10% of training effort results in behavior change on the job. As it turns out, that statistic is a myth. It originated in a rhetorical question used in a 1982 article (see “The Strange Case of the Transfer of Training Estimate” by Robert Fitzpatrick. The 10% statistic may be a myth, but that doesn’t mean skills decay ...
  • Apr 15
    2013
    As critical as technology is to the economic growth and security of our nation, the technology industry is not formally regulated by government. Think about it− in the United States you cannot practice law, medicine, and most forms of accounting without a proper license. IT certifications fill the gap between what government does not regulate and what should be expected of modern day IT professionals; “standard knowledge” if you will. ...
  • Apr 08
    2013
    President Obama has made cybersecurity a priority of his new administration. According to the National Security Council, one key initiative of the president’s newly formed Comprehensive National Cybersecurity Initiative (CNCI) is to “develop a framework for research and development strategies that focus on game-changing technologies that has the potential to enhance the security, reliability, resilience, and trustworthiness of digital infrastructure.” But there’s a problem. The United States lacks enough highly ...
  • Apr 01
    2013
    In this social network business environment in which we all operate, it’s all about maximizing the “customer experience”. Many large consumer-facing organizations fork over millions each year to analyze and understand what customers think and feel about their brand. To keep customers happy and loyal it’s imperative that every member of your organization jump on the customer service bandwagon in earnest. Companies are not capable of making emotional connections with ...
  • Mar 25
    2013
    A strong training organization understands and supports the business results of their clients by offering a strategic approach to training. Forget about “one-off” training courses that address a particular skill or knowledge area, I’m talking about a comprehensive training roadmap that supports overall talent development, employee engagement and succession planning. What does a training roadmap do, exactly? A training roadmap grooms employees for the next level of their careers. It ...
  • Mar 18
    2013
    If you work at a training organization, you probably work with clients in a variety of professions and job functions. You may train technical people on technical programs, sales people on negotiation skills or managers on project management skills. Have you considered the impact it could have on your organization if you were able to enhance the skill sets of professionals in areas that are not core to their every ...
  • Mar 11
    2013
    In our highly volatile, ever-changing business world, it takes a variety of professional skills to succeed as a leader. Gone are the days where the CEO ruled with an iron fist and a “because I said so” attitude. Today’s leaders are expected to bring a well-rounded business perspective to the table in order to advance the direction and vision of the organization , be a trusted and knowledgeable partner and ...