• Jul 28
    2014
    Geek-speak can torpedo your communications.You can’t present effectively to customers, employees, funding sources or any other audience that is vital to your business's success if they don't understand what you're saying. Speaking like a geek doesn’t impress non-techies.It usually turns them off.But clueless technical professionals, engineers and scientists keep talking like geeks to non-geeks --face-to-face, at meetings and in their written communications. They use words and terms the audience might ...
  • May 02
    2014
    Are you a sales manager who gives too little attention to training and coaching salespeople? Many do this, and it’s understandable. You want sales representatives to spend as much time as possible with customers. You also have to control the escalating costs of bringing salespeople together for meetings. What to do? Make the training and coaching available to them right where they are located. Many of your salespeople have a ...
  • Apr 24
    2014
    Learning leaders are well acquainted with the learning curve. They're not giving sufficient attention, however, to what is known as the "forgetting curve." This refers to what happens when the training's not reinforced: employees quickly forgetting what was learned. Here are seven tactics that can be incorporated in learning programs to help employees remember the curriculum better: Using memory aids Mnemonics such as verses, acronyms or memorable phrases will go ...
  • Mar 05
    2014
    SMS stands for “Social Media Strategist” and it’s a serious, well-implemented credential for aspiring IT professionals seeking to labor in the general arena of social media. I spent half an hour on the phone this morning with Eric Mills, the founder of the National Institute for Social Media (NISM), the organization behind this credential. You know you’re dealing with a start-up when the founder is the guy who picks up ...
  • Feb 18
    2014
    Independent IT training delivery company ExecuTrain announces today the implementation of a new next-generation training program across its 27 global franchisees. In an effort to stay at the forefront of the technology demands that are transforming today’s classroom, ExecuTrain has named Logical Operations as their preferred training curriculum provider worldwide. “Partnering with Logical Operations was a natural fit. As the leader in Instructor-Led Training (ILT) curriculum design, they were able ...
  • Jan 10
    2014
    More than ever, businesses are relying on technology to get their work done and customers served. From simple things like having websites and social media accounts, to more advanced uses like crunching big data numbers and securing mobile apps, businesses are looking for a much broader skill set from their employees today. While some employees may be able to get away with only knowing the basics of Microsoft Office, most ...
  • Dec 23
    2013
    For Bill Rosenthal, CEO of Logical Operations, acquiring a New Horizons' franchise in Rochester seemed like the perfect opportunity. Logical Operations has provided instructor-led courseware and services to clients for nearly 30 years, while New Horizons is an independent IT training company with a center in Rochester. "Rather than having a limited internal testing opportunity for our products, we now have real students … that come to our classes at ...
  • Dec 16
    2013
    There's no better time than now to start becoming a more effective virtual trainer. And, here are seven New Year's resolutions you can make to help you become one. They'll be particularly useful for trainers whose background has focused on traditional classroom training and are now being asked to lead more learning programs virtually. Keep training sessions short You can't hold the attention of a virtual audience for as long ...